We understand that sharing your personal information with us is based on trust. We take this matter seriously and are committed to respecting your privacy when you visit our website or use our services. Please carefully review the following Statement to learn more about our privacy practices.

We operate an online service that allows users (“you,” “your”) to select and book a table for your groups in a restaurant, and in some cases, even pay for their meal. In this Statement, the above-mentioned options are collectively referred to as our Services.

Our Services are owned and operated by welcomePAX SAS, acting as the data controller and owner. By accessing our websites and related applications, whether on a computer, phone, tablet, or similar device (collectively referred to as a “Device”), you agree to the practices described below.

Data Collection

When you access or use our Services, we collect data about you to provide a more personalized and relevant experience. Some data is collected automatically, while other data comes from various sources, including affiliated entities, business partners, and other independent third-party sources. When you use our Services by clicking on a link from a third-party site or when you visit third-party sites through our Services, these third-party sites may share data about your use of their service with us. The collected data may include the following:

• Contact details, including your name, phone number, and postal and email addresses
• Billing or payment information (such as your credit card number, cardholder’s name, expiration date, authentication code, and billing address), collected through our trusted payment service provider
• Username and password
• Photos, reviews, and social media posts that you may have provided to us
• Geolocation data
• Device-related information, such as the time you accessed our Services and information about the Device used (e.g., IP address, software or web browser used, preferred languages, unique device identifiers, and advertising identifiers)
• Online activity, including pages viewed, content and applications accessed
• History of restaurant reservations Information about your restaurant bookings and preferences
• If provided by you, we may also collect information about your clients, including their email address and other information provided during reservations, such as their first and last names. When sharing information about other individuals with us, you must obtain their consent. You are responsible for obtaining consent from any other individuals about whom you provide us with information.

In addition to the aforementioned categories, we may also collect certain information about your location if your Device is configured to provide this information through its privacy settings or, for example, if you have uploaded photos containing geolocation information. We may use your location information directly and/or share your location with third parties. For example, we may use your location to show you restaurant reviews near your location.

You can modify your Device’s privacy settings at any time and disable the feature that collects and shares information about your location and/or geolocation feature of your photos. However, disabling location sharing may affect certain features we offer. For assistance with your Device’s privacy settings, we recommend contacting your Device manufacturer or mobile service provider.

Please see the section on cookies below for more information about the use of cookies and other described technologies, including your choices related to these technologies.

Use of Information

We are committed to providing you with relevant content on our Services and complying with data privacy laws in the various jurisdictions where we operate. We use information about you to assist you in enjoying and using our Services, including the following:

For your registration and account management, including enabling you to access and use our Services.

• To facilitate your restaurant reservations.
• To measure interest in our Services and improve them.
• To inform you about special offers and services available from us, our affiliates, partners, or restaurants that may interest you.
• To manage and conduct the loyalty program.
• To communicate with you.
• To allow us to post your reviews, ratings, forum messages, photos, and other content.
• To organize contests, competitions, or surveys.
• To personalize your experience, including customizing advertisements presented to you on our Services and across the internet.
• To make assumptions about your interests or preferences.
• To provide you with an optimized experience and group users of our Services based on, for example, usage and demographic data.
• To send you invitations to participate in surveys or market research.
• To respond to your questions and comments.
• To resolve disputes or issues.
• To prevent potentially prohibited or illegal activities.
• To enforce our terms of use and notices; and as otherwise described at the time of information collection.

Please note that some information about you is necessary for us to provide relevant offers from us, our affiliates, partners, and restaurants and for you to enjoy other benefits as a registered user. Please see the “Information Choices” section below for information about your choices regarding the collection and use of your data.

Sharing of Information

To provide some of our Services, we may need to share information with other third parties, including our group of companies, in the following circumstances:

Our group of companies

We share information with companies within our family of companies to provide you with information about products and services (related to restaurants and others) that may interest you. These companies and websites will comply with this Statement and all applicable laws regarding the transmission of promotional communications.

Restaurants

We share your information with our restaurant partners to enable them to process and manage your reservations and address complaints or issues concerning them.

Suppliers

We share information with certain suppliers we work with to facilitate the delivery of our Services, including facilitating transactions such as reservations you may make.

Business partners

We may share information about you, your Devices, and your use of our Services with our trusted business partners. For example, we may share information to provide you with relevant content or facilitate the payment of your meals. This sharing is typically done under written contracts that include obligations for privacy, privacy protection, and security. Please note that we do not control the privacy practices of these third-party business partners.

Social media sites

When you use our Services and choose to share information with third-party social media sites, the information you share is subject to the privacy policies of those social media sites and the privacy settings you have defined with those sites.

Advertising networks

We may collect and sometimes share information about your interests with advertising networks. Some of these companies are members of the Network Advertising Initiative or the Digital Advertising Alliance, which allow you to opt-out of targeted advertising from member companies from one location. 

Other third parties, such as referral websites. Third parties may also assist us in collecting information, including to enable the functionality of our website or present online ads targeted to your interests. We may share audience segments and other information with third parties who use this information to send you targeted advertisements. These third parties may only collect or access information as needed to perform the functions authorized.

Some versions of your Device’s operating system may allow you to refuse the sharing of certain types of information, including to certain advertising networks. Please check your Device’s settings if you wish to limit this type of tracking.

Information Choices

You have several options regarding the collection and use of your information. You can access your account, update it, and even close it through the “My Personal Information” page on our website.

Your options include:

• You can choose how we communicate with you. You can choose not to provide us with certain information, although it may be necessary to access certain features on the websites.
• You can prevent the collection of your location information, but please note that disabling location sharing may affect certain features of our Services.
• You can add or update your information and close your account. If you close your account, we will deactivate it and remove your profile information from view. We may retain some information associated with your account (including past reservations) for internal purposes, including backups, fraud prevention, dispute resolution, investigations, and legal compliance, for the duration necessary to achieve the purposes outlined in this Statement.
• As a registered user, you can modify your marketing subscriptions, including email subscription choices at any time in your account settings. You can also choose not to receive promotional messages through each email we send.

Information Transfers

We are a global company and conduct business in many jurisdictions. If we transfer your information to other countries, we will use and protect that information in accordance with the provisions described in this Statement and applicable law.

Information Security

We have implemented appropriate administrative, technical, and physical security procedures to help protect your information.

Only some of our employees are authorized to access personal data, and they can only do so for legitimate business purposes. We use encryption when transmitting your personal data between your system and ours and between our system and the parties with whom we share information. We also use firewalls and intrusion detection systems to prevent unauthorized access to your information. However, we cannot guarantee the security of information against unauthorized access or use, hardware or software failures, or other circumstances beyond our control.

Information Retention

We will retain copies of your personal data as long as your account remains open or for as long as necessary for the purposes outlined in this Statement, unless applicable law requires a longer retention period. Additionally, we may need to keep your information for the duration necessary to enforce or defend against legal actions.

Do Not Track Signals

Our website is not currently designed to respond to “Do Not Track” (DNT) signals from browsers. This is due to the lack of a globally standardized interpretation of DNT signals. Once the industry sets standards on this issue, we can reevaluate this approach.

Cookies

We want your access to our Services to be as easy, efficient, and useful as possible. To achieve this, we use cookies and similar technologies to enhance your experience, improve website security, and provide you with relevant advertisements.

What are Cookies?

Cookies are small text files that are automatically copied to your Device when you visit any website. They are stored by your browser and contain basic information about your internet usage. Your browser sends these cookies to a website every time you visit it, so your Device is recognized, and your experience is enhanced, among other things, by providing personalized content. We also use cookies to remember your login information, so you don’t have to enter it every time you use our Services. Other cookies help us understand your preferences.

The cookies we use are divided into three categories.

Essential Cookies

These cookies are necessary to allow you to access the website, navigate it, and use all of its features. Without them, the website may not function properly and may prevent you from using some of its most important features. For example, we use a cookie that keeps you logged in throughout your visit to prevent you from having to enter your credentials every time you access a new page. We may also use essential cookies for fraud prevention and detection.

You cannot disable essential cookies using the cookie management tool since they are necessary for you to access the website’s features and use them.

Customization and Analytics Cookies

These cookies help us understand how our website is used and assist us in improving it. They can provide us with information that helps us understand which parts of the website are of interest to our visitors and detect any errors during navigation. We use them to test different layouts and features and to learn how visitors arrive at the website.

We also use cookies to save your settings and preferences on the website (favorite language and previously entered information when searching for restaurant options, for example). Some customization cookies are essential for using specific website features.

Advertising Cookies

Advertising cookies ensure that the ads you see are as relevant as possible to you. For example, some advertising cookies allow the selection of ads based on your interests. Others prevent the same ad from continuously reappearing on your screen.

We also use cookies to facilitate the sharing of website content with your friends through your favorite social networks. Social media sites can install cookies that recognize you when viewing content on the website. They also allow you to share content both on the website and on social media sites using sharing settings. For more information, please refer to the terms of use and privacy policy of your social media site.

We also work with third-party advertisers to provide you with access to restaurant-related content that may interest you and may place cookies on our Services to present you with advertisements that match your interests and preferences. These “third-party cookies” collect information about your browsing behavior and interactions with ads or Services in general. This information also helps us limit how often you see the same ads and enhance your online experience.

Cookie Management Tool

To give you more control, we provide a Cookie Management Tool that allows you to review both first-party and third-party cookies placed on our website and adjust your settings to accept or reject them.

You can access the Cookie Management Tool by clicking here or at any time via the “Cookie Management” link at the bottom of each page or in our cookie banner. Additionally, you can manage cookies through your internet browser settings. You can set your browser to notify you when you receive a new cookie, delete specific cookies, or delete all cookies.

Most advertising networks offer the option to opt-out of advertising cookies. You can find helpful information on how to do this on these pages: www.aboutads.info/choices/ and www.youronlinechoices.com/fr/.

If you delete your cookies, your access to certain features and areas of our Services may be impaired or restricted.

The use of any information we collect through cookies is subject to this Statement, which can be accessed from every page of our website through a link.

Statement Changes and Notifications

We may update this Statement in the future. If we believe that the changes are significant, we will inform you through one or more of the following means: by sending you a communication about the changes, by placing a notification on the website, and/or by posting an updated Statement on the website. We will indicate the last update date of this Statement at the beginning. We encourage you to periodically review the most recent version for the latest information on our data privacy practices.

Contact

For any inquiries about data privacy, such as requesting data deletion or access to your data, or for general inquiries about data privacy or questions about our Privacy and Cookies Statement, please contact our privacy protection team here.

Europe

welcomePAX General Data Protection Regulation Privacy Statement (“GDPR Data Privacy Statement”)

This GDPR Data Privacy Statement applies to individuals in the European Economic Area (“EEA”), including those based in the United Kingdom. This GDPR Data Privacy Statement supplements our Privacy Statement; however, in case of conflict with the Privacy Statement, this GDPR Data Privacy Statement takes precedence for individuals within the EEA.

Data Controller for Personal Data

welcomePAX is the data controller for the personal data we collect. 

The contact details are as follows:

welcomePAX, 49 avenue Rosa PARKS, 69009, Lyon France Attn: Privacy Officer

Your Rights Under the GDPR

You have certain rights regarding your personal data:

Your rights regarding personal data include:

• The right to request access to your personal data. This allows you to receive a copy of the personal data we hold about you.
• The right to request correction of your personal data if it is inaccurate. You can also complete incomplete personal data in our possession, considering the purposes of processing.
• The right to request deletion of your personal data if:
  • Your personal data is no longer necessary for the purposes for which we collected or processed it, or
  • You withdraw your consent when the processing of your personal data is based on consent and is not otherwise legally justified, or
  • You object to the processing of your personal data, and there are no overriding legitimate grounds for the processing, or
  • Your personal data is processed unlawfully, or
  • The deletion of your personal data is necessary to fulfill a legal obligation.
• The right to object to the processing of your personal data. We will comply with your request unless the processing is based on compelling legitimate interests or we need to continue processing your personal data for the establishment, exercise, or defense of legal claims.
• The right to request the restriction of processing of your personal data if:
  • You contest the accuracy of your personal data, during the period when we are required to verify the accuracy of the personal data, or
  • The processing is unlawful, and you oppose erasure and request the restriction of processing instead, or
  • We no longer need your personal data for the purposes of processing, but you require it for the establishment, exercise, or defense of legal claims, or
  • You object to processing, during the period when we are required to verify compelling legitimate grounds.
• The right to data portability. You can also request that we transmit this personal data to another party, to the extent possible. You have this right only for personal data that you have provided to us and for which processing is based on consent or necessary for the performance of a contract between you and us, and it is carried out by automated means.
• The right to lodge a complaint with the data protection authority in your country.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or exercise any of your other rights). This is a security measure to prevent the disclosure of your personal data to unauthorized individuals. To speed up our response, we may also contact you to ask for further information regarding your request. You can exercise many of your rights through the personal information section of your account. You can request to exercise your other rights by clicking here.

Use of Information

We only use your personal data when permitted by law.

Under the GDPR, we use your personal data in one or more of the following circumstances:

• When we need it to perform the contract we have entered into with you.
• When it is necessary for the protection of our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
• When we must comply with a legal or regulatory obligation.
• With your consent.

International Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA) and stored in those countries for the purposes described in this Statement. When we store or transfer your personal data outside the EEA, we take the following precautions to ensure it is properly protected.

When we store or transfer your personal data outside the EEA, we do so in accordance with applicable law and ensure that it receives a similar level of protection by implementing appropriate safeguards. Personal data transfers are made:

• to a country recognized by the European Commission as providing adequate protection, or,
• to a country that does not offer adequate protection, with the transfer governed by the European Commission’s standard contractual clauses, or by implementing other appropriate international data transfer solutions to ensure adequate protection.

By using our services, you understand that your personal data may be transferred to our facilities and to third parties with whom we share it, as outlined in this Statement.